Well hope you and your family made it through Irma well. Just thought I'd drop you a note to let you know that our generator ran for 30 hours straight and ran perfectly!! Sure was reassuring to have it AND to have it work like it was supposed to!!
3804 Arbordale Ct
I need to tell you about our experience with the Kohler generator which you installed last April.
Because of Irma, we lost power Monday morning about 2:30am, and the generator kicked in as expected and ran for the next 40 hours until the service was restored. At that time the unit kicked off and sent me a nice little email stating the same.
During the outage we had many neighbors, with children, coming and going from our home because we had power. Storm updates on the weather channel, neighborhood meals were prepped at our house and the kids were busy using the internet as they enjoy doing.
It gave us peace of mind knowing we had access to all the comforts and security that power provides us, that we take for granted on a daily basis.
What seemed like a lot of money at the time, turned into one of the best investments we have ever made.
I appreciate your team starting from the sale to the installation that made it possible.
I hope you and your team made it through the storm safe as well.
We just wanted to share with you the great experience we had with our generator repair. Austin was friendly, knowledgeable and on time! He communicated his findings and provided an accurate repair timeline. We can't express enough how convenient it was to have your repair services come to us! The mobile service provided was excellent, and we'll be sure to share our experience with our boating friends!
Billy & Lora Lock
AMAZING SERVICE is not an expression you hear often these days. However in the case of Accurate Power & Technology and their team the words fit like a glove.
We lost our Kohler generator to Hurricane Matthew in October of 2016, and contacted the company who'd initially installed it to hook up the replacement unit. They'd had a change of ownership and regrettably they thoroughly botched the job.
We contacted Kohler's national service department and their regional rep said there was only one company she felt worthy of unequivocal recommendation. Accurate Power & Technology.
They made the drive to St Augustine on 3 separate occasions to straighten out all of the things done wrong by the first outfit. I could not have been more pleased with the effort put forth by everyone in the company from the phone receptionist to the service technicians to the owner of the company, Mr Sonny Dukes. They even text you ahead of the appointment time with a photo of the technician and the anticipated arrival time at your home.
These folks are the personification of "Professionals" and I would highly recommend them to anyone with a generator or contemplating the purchase of one!!
I just want to take a moment to tell you what a pleasant experience it was to have our generator serviced today. Zach, your serviceman, was prompt, courteous and efficient. There are times it is difficult to find good service and we were happy from scheduling to completion. Thanks for a job well done.
We thank God for Sonny Dukes. He is a lifesaver, Generac system saver, and a house saver. Go only with “A Generator Guy”. Here is why.
Last spring we contacted Generac, Inc. for a dealer to give us a quote and install a system. The company recommended two dealers: Ormond Beach and Sonny in Mt Dora.
Sonny submitted a bid based on my customization requirements.
His competitor said customization was not required go with a “whole house” system. The cost was less. Thus, a contract was signed. Delivery was promised in a month.
Delivery was the end of May after several phone calls. The concrete slab did not fit in the gravel bed due to incorrect measurements so it was placed on the lawn. Mature shrubs had been permanently removed leaving a scar in landscape.
The technicians initiated house hook up. I asked for the permits. I was directed to the Ormond Beach Hq. No returned call.
I cancelled further hookup, ceased operations. Told technicians not to return without permits.
Weekly calls to Ormond Beach Office were never returned.
In Nov, a visit to the Development Services Board revealed no permits were requested or issued. Contract with Ormond Beach cancelled Nov 15th.
Sonny was called. His examination indicated purchase of an oversized generator with an incorrect by-pass panel. Fortunately installation was not completed. The incorrect amperage was installed for our house. If installed, our house would have been damaged.
Sonny ordered the correct panel, secured the required three permits, and the job completed by mid January.
Sonny was patient and his staff was courteous and efficient. Clearly, they knew what and precisely how to do it.
On minor correction was required in the remote cellular monitoring unit. His staff fixed the next day.
Interestingly, there was no acknowledgement of the above communication with the Generac Hq. Two missives were sent.
Moral: do not expect Generac to give feedback on poor dealer performance such as the Ormond Beach recommendation. I suspect that may not give superior dealer performance as in Mt Dora.
Go with someone who has a proven track record such as Sonny Dukes.
517 Inner Circle
The Villages, FL 32162
Sonny serviced my backup home generator after it failed to run a test cycle. He found the battery had exploded in the housing due to a battery charger failure. He installed a new, better charger and a new battery and serviced the engine with an oil and filter change and general cleanup. The subsequent test was successful.
This was the first time I called Sonny. I am not easily impressed but both Sonny and his son are first-rate technicians and first-rate people. (He is a retired network engineer from a well known technology company). They were able to streamline their schedule to fit me in the same day I called! Service with a smile describes them to a "T".
I asked Sonny to put me on his regular annual service schedule at a very reasonable price which accounts for over half of the bill - otherwise the service call would have been less. He and his son are welcome at our home any time.
When I got his invoice by email, the first line of his email message was a thank-you from himself and his family for our business. That is rare these days and furthers my whole-hearted endorsement and recommendation.
Mt. Dora, FL
Sonny [President] responded promptly and found the problem quickly. Was very knowledgeable and gave me suggestions on how to improve our installation. Only charged a minimum trip fee and applied the trip fee towards a reasonable 2 year maintenance contract.
I wish I had bought the generator from Sonny rather than 5 star competitor. He wanted to charge us $1200 minimum just to come out and do the same thing.
Thank you so much for the warranty information as well as the fine service you have provided thus far. There are not many companies that provide the level of service which you provide. Service is not a word that is known or practiced in many circles these days, but you and your company exemplify it.
Brandon was extremely courteous and professional with a "Sir" all the time. He was informative but also honest about his capabilities in this field. He is a credit to you and a fine reflection on your company. A company and its employees are only as good as the owner or manager in charge. As such, your company clearly reflects your high values and attitude.
I look forward to a long and wonderful relationship with you and your company.